UIT Alert: Wireless latency has been detected in the Law Complex and Bayou Oaks Apartments

    Current Status

    Resolved

    Resolution Statement

    Actions and Root Causes

    UIT has completed all upgrades and services have returned to normal operation.

    Affected Services

    • UHSecure Wireless network
    • UH Wireless network

    Event Updates

    IssueWireless service latency detected at Bayou Oaks Apartments and Tu2 Law Complex
    August 22, 2016 , 5:00 PM
    A campus wireless vendor recommended the wireless team restart two controllers. This will be performed 4AM to 6AM tomorrow morning.
    ResolvedMaintenance completed for the affected locations. UiT is monitoring service.
    August 23, 2016 , 7:00 AM
    Controllers providing service to TU2 and Bayou Oaks Apartments were restarted during maintenance this morning. Monitors indicate improved service. UiT continues to monitor the locations for improved service.
    DisruptedWireless service is disrupted at some buildings on campus.
    August 23, 2016 , 11:30 AM

    The following buildings may be affected:

    Child Care Center, UH Police, Health Center, Law Buildings, SR1, STL, Cameron, McElhinney, Bayou Oaks

    Analyst are working with vendor support to define and implement solutions.

    IssueEmergency Maintenance on WiFi Network 04:30 Wednesday Morning
    August 23, 2016 , 4:30 PM
    At 04:30 Wednesday morning UiT will be completing a software upgrade on wireless controllers provisioned for the Child Care Center, UH Police, Health Center, Law Complex, SR1, STL,SS2, Cameron, and McElhinney Hall. This maintenance is to address ongoing performance issues experienced at those locations. A twenty minute service outage is expected.
    Resolved
    August 23, 2016 , 8:30 PM
    UIT has completed all upgrades and services have returned to normal operation.